Privacy Policy
Enrich & Enliven privacy policy
Current as of: 30-06-2023
Introduction
This
privacy policy is to provide you with information on how your personal
information is collected and used by Enrich & Enliven within this website,
and the circumstances in which we may share it with others. It is separate from
the privacy policy for patients of our clinical practice.
Why
and when your consent is necessary
When you register on this website, you provide
consent for us to access and use your personal information so we can supply you with
goods, services and information from Enrich & Enliven. Only staff who need
to see your personal information will have access to it. If we need to use your
information for anything else, we will seek consent from you to do this. If you
do not provide this information; we may be unable to serve you.
Why
do we collect, use, hold and share your personal
information?
This website will collect
your personal information for the provision of products and services purchased from
Enrich & Enliven. We also use it for administrative purposes of the store, billing, for
directly related business activities, such as payments, practice audits, and
business processes.
What
personal information do we collect?
The information
collected about you includes your:
·
names, addresses, contact details
·
products and services purchased or enquired
about on our website
·
diet and lifestyle preferences and requirements
(optional)
Dealing
with us anonymously
You have the right
to deal with us anonymously or under a pseudonym unless it is impracticable for us
to do so or unless we are required or authorised by law to only deal with
identified individuals.
How
do we collect your personal information?
Enrich &
Enliven may collect your personal information in several different ways.
1.
When you create an account on our website we will collect your personal information via your
registration.
2.
When you make purchases in our online store we will
collect your personal information for billing & shipping.
3.
We may also
collect your personal information when you send
us an email or SMS, telephone us, make an online appointment or communicate
with us using social media.
When,
why and with whom do we share your personal information?
We
will only disclose your personal information for the
purpose or purposes of consultation with practitioners in the Enrich &
Enliven natural therapies clinic or as otherwise permitted by law and only with
your consent. In the case of insurance or compensation claim it may be
necessary to disclose and or collect information that concerns an insurer.
Only people who
need to access your information will be able to do so. Other than in the course
of providing health care services or as otherwise described in this policy, Enrich & Enliven will not share personal information with any third party without your
consent.
We
will not share your personal information with anyone
outside Australia (unless under exceptional circumstances that are permitted by
law) without your consent.
Enrich &
Enliven will not use your personal information for marketing any goods or
services to you without your express consent. If you do consent, you may opt out
of direct marketing at any time by notifying us in writing. You may email us or use the contact form on the website to send your request.
We may use your
personal information to improve the quality of the services offered to customers through research and analysis of customer data.
How
do we store and protect your personal information?
We store all
personal information securely whether the data is digital or hardcopy. Our
servers are in Australia and a private encryption key is used when processing
orders.
How
can you access and correct your personal information?
You have the right
to request access to, and correction of, your personal information.
We
will take reasonable steps to correct your personal
information where the information is not accurate or up to date. From time to time,
we will ask
you to verify that your personal information is correct and current. You may
also request that we correct or update your information, and you should make such
requests in writing to info@enrichandenliven.com.au
How
can you lodge a privacy-related complaint, and how will the complaint be
handled at Enrich & Enliven?
We
take complaints and concerns regarding privacy
seriously. You should express any privacy concerns you may have in writing. We will then attempt to
resolve it in accordance with our resolution procedure.
You may also
contact the Office of the Australian Information Commissioner (OAIC).
Generally, the OAIC will require you to give them time to respond before they
will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.